If you are an independent contractor, then you know your relationship with your clients is an essential part of running your privately-owned business. Contractors must make an extra effort to know customers’ needs and to be able to offer them information and support when it comes to certain projects. This is why taking the time to get to know your clients and what concerns they have can help to foster a relationship that will last.
Here are some ways you can help to improve your relationships and make sure you are meeting customers’ needs
Have a solid contract in place
The first thing you should do when you want to set a good precedent with your customers is to make sure that you have a solid contract in place. This is where you can identify which areas your customers are struggling and how you can help them, as well as giving them in opportunity to share their concerns. Having a CRM for construction can also be extremely beneficial when it comes to getting off on the right foot.
Fulfill your promises
You want to make sure that when you set out some promises to your clients that you make the effort to fulfill them. If you are planning on paying a certain amount for supplies or you expect to have to hire others to help you, then you want to make sure that all aligns with what you have told your clients. The more you can live up to your promises, the more likely customers will be willing to hire you in the future.
Try to meet your dates
Likewise, when you have set dates where you plan on finishing a project, you want to get as close to possible to making that happen. While there are always some problems that might crop up when you’re working on something, trying to finish as much as you can by the date you proposed to your clients can show that you can about them and that you want them to feel as though you care about completing their project. Even if you don’t get everything done by the exact day, showing that you are making the effort can make all the difference.
Ask for feedback
Finally, once the job is done you’ll want to make sure that you follow up with your clients and ask if there are any improvements on your processes you can make. This might be how contracts are put together, how you go about making sure that you have all of your materials, or how you update them on the progress of the project. This can all go towards creating better interactions with clients in the future and can help to spread a positive reputation.
Read also: Easy Ways to Improve Customer Satisfaction
In summary
Developing solid relationships with clients is one of the best things you can do as a contractor who works in construction. Since you are likely to see your clients on a regular basis in person, this can truly make a difference when they are looking to hire someone again.
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