business support

Not every product comes with support, but for those companies that do offer product support, it can be a drain on resources to provide a customer support network. There are scalable solutions in the form of cloud-based call handling, which ticks all the boxes from the business owner’s perspective. Using Voice over Internet Protocol (VoIP) technology, the remotely located call centre answers all incoming calls as directed by the client and with typical 5-second answering time, your customers will never again have to go through the ordeal of selecting a number.

Cloud Solutions

The provider has a secure, high bandwidth network that enables them to deliver their range of services and they work with all digital platforms; email, SMS, and voice calls, giving your customers choices. State-of-the-art call centre software actually gives the caller an option to reschedule the call and there are many powerful features that come together to provide a smooth and professional answering service. Resist the temptation to deal with foreign call centres in places like India and the Philippines, rather look for an Australian call centre that uses native English-speaking receptionists.

Seamless Across All Platforms

You might, for example, offer your customers a social media platform for communication, or you might prefer to use email, which is ideal when the customer needs maintenance sheets, manuals, and handbooks. Voice calls are the most common requested service and the virtual receptionist can forward calls to a relevant party, or deliver the required information themselves, using your script. If your mobile engineers like to use SMS, the call handling service can cater to text messaging. Here is an informative article on how smartphones have changed consumerism.

It’s in the Software

The secret to a smooth organisation is the customisable VoIP software and if you would like to have a free demo, search with Google for an Australian call centre and they would be happy to give you a demo and answer any questions you might have. The provider tailors the service to suit the client, ensuring that all calls are handled in a professional manner.

Bridging the Gap

We all know how easy it is to forget to pass on a message and when you have teams of engineers in the field, it is crucial to have an effective communication system in place, which ensures the engineers set off for the customer’s address in good time. It isn’t a question of a person to answer your calls, rather you have a qualified telephone receptionist who knows as much about your business as you do. One receptionist might have 3-4 clients and they handle all incoming calls according to your instructions and with rotating shifts, you can enjoy round-the-clock service with a smile.

Here is some Australian government information about telecommunications, which outlines the country’s short and long-term goals for the telecom sector.

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