Today, if you wish to run a successful business, you need to have a top notch help desk software to provide first class support to your clients. In business, providing great customer support helps you build customer loyalty, thus bringing more business to you. So, which help desk software should you go for?
There are so many help desk platforms out there in the market, this leads to lot of confusion among business owners, when it comes to choosing the best one. While there are so many options out there, not all of them are made equal. Some of them aren’t reliable and easy to use.
When Wix created their Wix Answers help desk software and used it internally to support over 120 million users of Wix.com in 13 different languages, they understood it’s potential. Having been tested out over the years in real situations, Wix Answers is able to support teams and businesses of all sizes now. In this article, we will discuss how Wix helps people serve their customers in a lot more efficient way.
Wix Answers is a free to start customer service platform that is simple and easy to use. It comes fully equipped with every tool that you might need to help your customers. It is intuitive and blazingly fast to set up and the icing on the cake is that, it is completely free to start.
Awesome new features
This advanced software was created with the sole purpose of providing support to customers in a simple and efficient way. It is customizable to a great degree and is so aesthetically pleasing that anything to do with it is just a pure joy. Wix Answers aims to provide a one-stop solution for it’s users to provide awesome customer support to their customers. Its strength is in the fact that it provides outstanding insights, intuitive interface, and a cross-departmental functionality.
Wix answers helps a business owner to make all the online communication with their customers trackable and streamlined through the platform. It comes with so many other features, including a streamlined, multi-channel ticketing system, an user-friendly and in depth knowledge base and a built-in call center for added ease.
A few years ago, only companies that have big pockets would be able to afford phone support for their clients, but Wix helps small and medium businesses to do this as well. You can now provide phone support to your customers with the aid of Wix Answers. You will be able to make and take calls from your personalized 1-800 number, enabling your customers to request for a callback as well. This permits even smaller companies to be more available and flexible when they are supporting their customers.
In comparison to most of the their competitors, support tickets that come from other channels, including social media and email can be easily tracked, managed, and prioritized from an all in one place. Wix Answers enables businesses to embed a help widget into their main website so that clients can access tutorials, articles, and create support tickets from anywhere on the site.
As Wix answers comes with fully customizable features and ultimate control, it enables businesses to be in the driver seat at all times.
Getting Wix Answers up and running
It only takes you a few minutes to set up Wix Answers for your business. To get the knowledge base up and running, you have to start with the template and integrating articles. Once done, simply click on ‘publish’ to get your help center live. From there on, you can easily create and manage step-by-step guides, FAQs, and other information based articles with ease. Wix Answers also provides businesses with the ability to create and manage articles, it doesn’t matter how much content you have. This platform was developed with every stakeholder in mind; therefore, you don’t need to be an expert programmer to get it off the ground.
Insights leads to improvement
Wix answers provides a lot of helpful metrics, right from the help desk software, companies can check their support team’s performance, customer satisfaction ratings, and ticket response times to know which ones to improve upon. The knowledge base, ticketing system and call center functions are seamlessly linked together, thus providing invaluable insights for support, customers, and products. This is a clearly aimed to help you take better business decisions in the long run.
I hope this article was useful for you to learn more about the best features of the new Wix Answers and how you can use it for the growth of your business. There are so many possibilities that are unlocked with the help of this. Make the most out of it. If you have any doubts with regards to this, let us know through the comments and we will be glad to help you out. If you have any suggestions regarding how we can improve the article, let us know them through the comments as well for us to improve.
Are you using any other customer support systems at the moment? If you are an existing Wix user, what is your experience using Wix for your website needs? Let us know through the comments.